Comprehensive Policies for Therapy Trainings™
Table of Contents
1. Terms and Conditions
2. Privacy Policy
3. Cookie Policy
4. Accessibility Policy
5. User Content and Community Standards Policy
6. Content Moderation Policy
7. Data Retention Policy
8. Intellectual Property Rights Policy
9. Continuing Education Credits Policy
10. Dispute Resolution Policy
11. Policy Updates and Notification Procedure
12. Age Restriction and Parental Consent Policy
13. Affiliate and Partnership Policy
14. Trainer and Instructor Policy
15. Limits of Liability
16. Business Associate Agreement
17. Data Security Policy
18. Compliance Policy
19. Refund Policy
20. Professional Ethics and Responsibility Policy
21. Clinical Content Disclaimer
22. Supervision and Consultation Policy
23. Telehealth Training Policy
24. Research and Publication Policy
25. Diversity, Equity, and Inclusion Policy
26. Complaints and Grievance Policy
27. Environmental Responsibility Statement
28. Accessibility Policy for Mental Health Professionals
Each section of this document outlines specific policies and guidelines for users of the Therapy Trainings™ platform. Users are encouraged to review all sections carefully to ensure compliance and understanding of our services.
1. Terms and Conditions
Effective Date: April 15, 2023
1.1 Introduction
Welcome to Therapy Trainings™ ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website, www.therapytrainings.com (the "Website"), and the services provided by Therapy Trainings™. By accessing or using our Website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Website.
1.2 Use of the Website
1.2.1 Eligibility
You must be at least 18 years old to use our Website. By using our Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.
1.2.2 Account Registration
To access certain features of our Website, you may be required to register for an account. You agree to:
- Provide accurate, current, and complete information during the registration process.
- Maintain the security of your account by not sharing your password with others and restricting access to your account.
- Notify us immediately of any unauthorized use of your account.
1.2.3 Prohibited Conduct
You agree not to:
- Use the Website for any unlawful purpose or in violation of any applicable laws.
- Interfere with or disrupt the operation of the Website or any servers or networks connected to the Website.
- Engage in any conduct that restricts or inhibits any other user from using or enjoying the Website.
- Use the Website to transmit any harmful, offensive, or unlawful material.
1.3 Services and Subscription
1.3.1 Subscription Plans
We offer various subscription plans, including an Unlimited Subscription for $75 per year. Details of each subscription plan, including the benefits and fees, are available on our Website.
1.3.2 Payment
By subscribing to our services, you agree to pay the applicable subscription fees. All fees are non-refundable except as expressly stated in our Refund Policy.
1.3.3 Renewal and Cancellation
Your subscription will automatically renew at the end of each subscription period unless canceled. You may cancel your subscription at any time by accessing your account settings on our Website. Upon cancellation, you will retain access to the services until the end of the current subscription period.
1.4 Intellectual Property
1.4.1 Ownership
All content and materials on our Website, including text, graphics, logos, images, and software, are the property of Therapy Trainings™ or its licensors and are protected by intellectual property laws.
1.4.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use the Website for your personal and non-commercial use. This license does not include the right to:
- Reproduce, distribute, or publicly display any content from the Website.
- Modify or create derivative works of any content from the Website.
- Use any data mining, robots, or similar data gathering and extraction tools on the Website.
1.5 Disclaimers and Limitation of Liability
1.5.1 Disclaimers
The Website and services are provided on an "as is" and "as available" basis. We make no warranties or representations about the accuracy or completeness of the Website's content or the content of any sites linked to the Website.
1.5.2 Limitation of Liability
To the fullest extent permitted by law, Therapy Trainings™ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
- Your use of or inability to use the Website.
- Any unauthorized access to or use of our servers and/or any personal information stored therein.
- Any interruption or cessation of transmission to or from the Website.
1.6 Indemnification
You agree to indemnify and hold harmless Therapy Trainings™, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Website or your violation of these Terms.
1.7 Governing Law
These Terms shall be governed by and construed in accordance with the laws of Kentucky, without regard to its conflict of law principles.
1.8 Changes to These Terms
We may modify these Terms at any time. We will notify you of any changes by posting the new Terms on our Website. Your continued use of the Website after the effective date of the revised Terms constitutes your acceptance of the revised Terms.
1.9 Contact Us
If you have any questions about these Terms, please contact us at:
- Email: [email protected]
- Postal Address: Therapy Trainings™, 3044 Bardstown Rd #148 Louisville KY 40205
By using our Website, you acknowledge that you have read and understood these Terms and agree to be bound by them.
1.10 Platform Availability and Maintenance
1.10.1 Service Availability
Therapy Trainings™ strives to maintain 99.9% uptime for our platform. However, we cannot guarantee uninterrupted access due to factors beyond our control, such as internet service provider issues, hardware failures, or force majeure events.
1.10.2 Scheduled Maintenance
To ensure optimal performance and security, Therapy Trainings™ conducts regular maintenance on our systems. We will endeavor to:
- Schedule maintenance during off-peak hours, typically between 2:00 AM and 5:00 AM Eastern Time
- Provide at least 48 hours notice for any scheduled maintenance that may result in service interruptions lasting more than 30 minutes
- Limit scheduled maintenance to no more than 4 hours per month
1.10.3 Emergency Maintenance
In rare cases, emergency maintenance may be required to address critical issues. We will make every effort to:
- Notify users as soon as possible about the nature and expected duration of the interruption
- Minimize the impact on our users
- Provide regular updates during extended emergency maintenance periods
1.10.4 Platform Updates
Therapy Trainings™ regularly updates its platform to improve functionality, fix bugs, and introduce new features. Most updates will not affect platform availability. For significant updates that may impact user experience:
- We will provide advance notice through email and/or in-platform notifications
- We may offer beta testing opportunities for users interested in previewing new features
1.10.5 Status Page
Users can check the current status of our platform and view any ongoing issues or planned maintenance at [email protected].
1.10.6 Compensation for Extended Outages
In the event of unscheduled outages lasting more than 4 consecutive hours, Therapy Trainings™ will compensate affected users with additional subscription time or credits, as appropriate.
2. Privacy Policy
Effective Date: April 15, 2023
2.1 Introduction
At Therapy Trainings™ ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.therapytrainings.com (the "Website"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website.
2.2 Information We Collect
2.2.1 Personal Data
We may collect personally identifiable information that you provide directly to us when you register on the Website, subscribe to our services, or communicate with us. This information may include:
- Contact Information: Name, email address, phone number, and postal address.
- Account Information: Username, password, and other registration details.
- Payment Information: Credit card number, billing address, and other payment details.
2.2.2 Non-Personal Data
We may also collect non-personal information about you, including but not limited to:
- Browser and Device Information: IP address, browser type, operating system, and device type.
- Usage Data: Information about how you use our Website, such as pages visited, time spent on the Website, and other usage statistics.
2.2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small text files stored on your device that help us understand how you interact with our Website.
2.3 How We Use Your Information
We may use the information we collect from you for various purposes, including but not limited to:
- Providing and Managing Services: To create and manage your account, process transactions, and provide you with the services you have requested.
- Communication: To send you updates, newsletters, and promotional materials, and to respond to your inquiries.
- Improving Our Services: To analyze and understand how our services are used, and to enhance and improve our Website and services.
- Security and Fraud Prevention: To protect against, identify, and prevent fraud and other criminal activity, claims, and other liabilities.
- Compliance: To comply with applicable legal and regulatory requirements.
2.4 Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as described in this Privacy Policy. We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
- Legal Requirements: When required by law or to protect our rights, we may disclose your information to relevant authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring organization.
2.5 Your Choices
2.5.1 Access and Correction
You have the right to access and correct your personal information. You can update your information by logging into your account or by contacting us directly.
2.5.2 Opt-Out
You may opt out of receiving marketing communications from us by following the unsubscribe instructions provided in those communications or by contacting us directly.
2.5.3 Cookies
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Website.
2.6 Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
2.7 Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
2.8 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Website. You are advised to review this Privacy Policy periodically for any changes.
2.9 Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: [email protected]
- Postal Address: Therapy Trainings™, 3044 Bardstown Rd #148 Louisville KY 40205
By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
3. Cookie Policy
Effective Date: April 15, 2023
3.1 Introduction
Therapy Trainings™ ("we," "our," or "us") uses cookies and similar technologies to enhance your experience on our website, www.therapytrainings.com ("Website"). This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use.
3.2 What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or other electronic devices) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the site owners.
3.3 Types of Cookies We Use
1. Essential Cookies: These cookies are necessary for the Website to function properly. They enable core functionalities such as security, network management, and accessibility. Without these cookies, the services you have asked for cannot be provided.
2. Performance and Analytics Cookies: These cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously. This helps us improve the way our Website works.
3. Functionality Cookies: These cookies allow our Website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personalized features.
4. Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the number of times you see an ad and help measure the effectiveness of the advertising campaign.
3.4 How We Use Cookies
We use cookies to:
- Ensure the proper functioning of our Website.
- Enhance and personalize your user experience.
- Analyze site traffic and user behavior.
- Provide targeted advertising and measure its effectiveness.
3.5 Your Choices Regarding Cookies
You have the right to decide whether to accept or reject cookies. You can set your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Website, but your access to some functionality and areas of our Website may be restricted.
3.6 Managing Cookies
You can manage your cookie preferences through your browser settings. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.
3.7 Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies.
3.8 Contact Us
If you have any questions about our use of cookies, please contact us at:
- Email: [email protected]
- Postal Address: Therapy Trainings™, 3044 Bardstown Rd #148 Louisville KY 40205
4. Accessibility Policy
Effective Date: April 15, 2023
4.1 Commitment to Accessibility
At Therapy Trainings™, we are dedicated to ensuring that our website, www.therapytrainings.com (the "Website"), is accessible to everyone, including individuals with disabilities. We strive to provide an inclusive and user-friendly experience for all our visitors.
4.2 Accessibility Standards
We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. These guidelines outline best practices for making web content more accessible to people with various disabilities, including vision, hearing, cognitive, and motor impairments.
4.3 Accessibility Features
Our Website incorporates several accessibility features, including but not limited to:
- Text Alternatives: Providing text alternatives for non-text content to ensure it can be changed into other forms that people need, such as large print, braille, speech, symbols, or simpler language.
- Keyboard Accessibility: Ensuring that all functionality is available from a keyboard, facilitating navigation for users with motor disabilities.
- Adaptable Content: Creating content that can be presented in different ways without losing information or structure, such as through assistive technologies.
- Distinguishable Elements: Making it easier for users to see and hear content, including separating foreground from background.
- Navigable Pages: Providing ways to help users navigate, find content, and determine where they are.
4.4 Ongoing Efforts
We understand that accessibility is an ongoing process. We regularly review our Website and update our content to improve accessibility. We also provide training to our staff to ensure that accessibility considerations are integrated into our web development and content creation processes.
4.5 Feedback and Assistance
We welcome your feedback on the accessibility of our Website. If you encounter any accessibility barriers or have suggestions on how we can improve accessibility, please contact us:
4.5 Feedback and Assistance (continued)
- Email: [email protected]
- Postal Address: Therapy Trainings™, 3044 Bardstown Rd #148 Louisville KY 40205
We aim to respond to accessibility feedback within 48 business hours.
4.6 Third-Party Content
While we strive to ensure that all content on our Website is accessible, we may link to or embed content from third-party websites or services that are not fully compliant with our accessibility standards. We are not responsible for the accessibility of content provided by third parties, but we encourage you to contact us if you encounter any issues so we can address them with the respective providers.
4.7 Continuous Improvement
Our commitment to accessibility is ongoing. We will continue to monitor our Website and improve its accessibility to provide a better experience for all users. We regularly review our policies, technologies, and feedback to enhance our accessibility efforts.
5. User Content and Community Standards Policy
Effective Date: April 15, 2023
5.1 User-Generated Content
By submitting, posting, or displaying content on or through our platform, you grant Therapy Trainings™ a non-exclusive, royalty-free, worldwide license to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute such content in any and all media or distribution methods.
5.2 Content Standards
Users must ensure that their content:
- Is relevant to therapy training and professional development
- Does not include spam, advertisements, or self-promotional content
- Is not explicit, violent, or otherwise inappropriate
- Respects intellectual property rights and gives proper attribution when sharing others' work
5.3 Community Behavior
All users are expected to:
- Treat all community members with respect and courtesy
- Engage in constructive discussions and provide helpful feedback
- Avoid personal attacks, harassment, or discriminatory language
- Maintain a professional demeanor consistent with therapeutic practice standards
- Respect client confidentiality and privacy in all discussions
5.4 Reporting Violations
Users can report content or behavior that violates these standards using the platform's reporting tools or by contacting [email protected].
5.5 Moderation and Enforcement
Therapy Trainings™ moderators will review reported content and take appropriate action, which may include content removal, warnings, temporary suspensions, or permanent bans for repeat offenders.
6. Content Moderation Policy
Effective Date: April 15, 2023
6.1 Moderation Approach
We employ a combination of automated systems and human moderators to review content and enforce our community standards.
6.2 Content Review Process
1. Automated Filtering: All content is initially screened by automated systems for obvious violations.
2. User Reporting: Community members can flag content for review.
3. Human Review: Flagged content is reviewed by trained moderators.
4. Decision and Action: Moderators determine if content violates our policies and take appropriate action.
6.3 Actions for Policy Violations
Depending on the severity and frequency of violations, actions may include:
- Content removal
- Warnings to the user
- Temporary account suspension
- Permanent account termination
6.4 Appeals Process
Users can appeal moderation decisions by contacting [email protected] within 14 days of the action.
7. Data Retention Policy
Effective Date: April 15, 2023
7.1 User Account Data
- Active accounts: Data retained for the duration of account activity
- Inactive accounts: Data retained for 24 months after last login, then anonymized or deleted
7.2 Course Completion Data
- Retained for 7 years to comply with continuing education requirements
7.3 Payment Information
- Retained for 7 years for tax and auditing purposes, then securely deleted
7.4 Communication Records
- Email correspondence: Retained for 3 years
- Chat logs: Retained for 1 year
7.5 User-Generated Content
- Forum posts and comments: Retained indefinitely unless deleted by the user
- Uploaded files: Retained for 12 months after last access
7.6 Log Data
- System logs: Retained for 6 months
- Access logs: Retained for 12 months
7.7 Data Deletion Requests
Users can request deletion of their data by contacting [email protected]. We will respond to such requests within 30 days.
8. Intellectual Property Rights Policy
Effective Date: April 15, 2023
8.1 Ownership of Content
All content provided on the Therapy Trainings™ platform, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of Therapy Trainings™ or its content suppliers and is protected by international copyright laws.
8.2 Use of Materials
Users are granted a limited, non-exclusive, non-transferable license to access and use the Therapy Trainings™ platform for personal, non-commercial educational purposes. Users may not:
- Reproduce, distribute, display, or transmit any materials from the platform for commercial purposes
- Modify or create derivative works based on the platform's content
- Use any data mining, robots, or similar data gathering and extraction tools on the platform
8.3 Trademarks
The Therapy Trainings™ name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Therapy Trainings™ or its affiliates. You may not use such marks without the prior written permission of Therapy Trainings™.
8.4 Copyright Infringement
If you believe that any content on our platform infringes upon your copyright, please contact us at [email protected] with the following information:
- A description of the copyrighted work you claim has been infringed
- The location of the allegedly infringing material on our platform
- Your contact information
- A statement that you have a good faith belief that the use is not authorized by the copyright owner
- A statement, made under penalty of perjury, that the above information is accurate and that you are the copyright owner or authorized to act on behalf of the owner
9. Continuing Education Credits Policy
Effective Date: August 26, 2023
9.1 Accreditation
Therapy Trainings™ is approved to offer continuing education credits by National Board for Certified Counselors, ASWB, NAADAC, KY LPC, KY MFT, KY SW Boards. Our approval status is regularly reviewed and updated to ensure compliance with industry standards.
9.2 Eligible Courses
- Courses eligible for CE credits are clearly marked on our platform
- The number of credits available for each course is specified in the course description
- Credits are awarded based on the actual instructional time, excluding breaks and non-educational activities
9.3 Requirements for Earning Credits
To earn CE credits, participants must:
- Complete the entire course
- Pass any required assessments with a minimum score (typically 80%)
- Complete the course evaluation
- Verify their identity through our secure online system
9.4 Credit Tracking
- Our platform automatically tracks completed courses and earned credits
- Users can access their credit history and generate transcripts through their account dashboard
- Credits are stored in our system for a minimum of 7 years
9.5 Certificate Issuance
- Upon successful completion of a course, a CE certificate is automatically generated and made available in the user's account
- Certificates include the course title, date of completion, number of credits earned, and relevant approval statements
9.6 Reporting to Licensing Boards
- Therapy Trainings™ does not automatically report credits to licensing boards
- Users are responsible for submitting their CE certificates to their respective licensing boards
- Upon request, we can provide additional documentation to support credit verification
9.7 Credit Appeals
If a user believes there is an error in their credited hours:
- Submit an appeal to [email protected] within 30 days of course completion
- Include your name, course title, date of completion, and a description of the issue
- Our team will review the appeal and respond within 5 business days
9.8 Refund Policy for CE Courses
- If a course does not meet the stated learning objectives, users may request a refund within 14 days of purchase
- Refunds are not available for completed courses where CE credits have been issued
10. Dispute Resolution Policy
Effective Date: April 15, 2023
10.1 Scope of Policy
This policy applies to all disputes related to:
- Course content and delivery
- Platform functionality
- Billing and refunds
- Continuing education credits
- Any other aspect of our services
10.2 Initial Contact
If you have a concern or dispute:
- Contact our customer support team at [email protected]
- Provide a detailed description of the issue, including relevant dates and any supporting documentation
- Our team will acknowledge your concern within 2 business days
10.3 Internal Review Process
- Our support team will investigate the issue and attempt to resolve it directly
- If necessary, the matter will be escalated to the appropriate department or manager
- We aim to provide a resolution or update within 10 business days of the initial contact
10.4 Escalation Procedure
If you are not satisfied with the initial resolution:
- Request an escalation review by emailing [email protected]
- Include your original case number and any additional information
- A senior manager will review the case and respond within 5 business days
10.5 Mediation
For disputes that cannot be resolved through our internal processes:
- Either party may request mediation through a mutually agreed-upon neutral third party
- The cost of mediation will be shared equally between Therapy Trainings™ and the user
- Mediation will take place online or at a mutually convenient location
10.6 Arbitration
If mediation is unsuccessful:
- Disputes will be resolved through binding arbitration
- Arbitration will be conducted by the American Arbitration Association under its Commercial Arbitration Rules
- The arbitrator's decision will be final and binding on both parties
10.7 Small Claims Court Option
Users retain the right to bring individual claims in small claims court for disputes or claims within the scope of its jurisdiction, as an alternative to arbitration.
10.8 Class Action Waiver
By using our services, you agree to resolve any disputes on an individual basis and waive any right to participate in a class action lawsuit against Therapy Trainings™.
10.9 Governing Law
This Dispute Resolution Policy shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, without regard to its conflict of law provisions.
11. Policy Updates and Notification Procedure
Effective Date: April 15, 2023
11.1 Types of Policy Changes
We categorize policy changes into three levels:
a) Minor Changes: Corrections, clarifications, or minor updates that do not materially affect users' rights or obligations.
b) Moderate Changes: Updates that may affect some aspects of the user experience but do not fundamentally alter the nature of our services or user rights.
c) Significant Changes: Major alterations to user rights, obligations, or the nature of our services.
11.2 Update Frequency
- We review our policies at least annually to ensure they remain current and compliant with applicable laws and regulations.
- Updates may occur more frequently in response to legal changes, new features, or evolving business practices.
11.3 Notification Methods
a) For Minor Changes:
- Updates will be posted on our website without direct notification to users.
b) For Moderate Changes:
- We will post a notice on our website's homepage and within the user dashboard.
- An email summary of changes will be sent to all active users.
c) For Significant Changes:
- We will post a prominent notice on our website's homepage and within the user dashboard.
- An email detailing the changes will be sent to all users (active and inactive).
- In some cases, users may be required to acknowledge the new terms before continuing to use our services.
11.4 Advance Notice
- For Moderate Changes, we will provide at least 14 days' notice before the new policy takes effect.
- For Significant Changes, we will provide at least 30 days' notice before the new policy takes effect.
11.5 Policy Archive
- We maintain an archive of previous versions of our policies, accessible at www.therapytrainings.com/policy-archive.
- Users can request copies of previous policies by emailing [email protected].
11.6 User Feedback
- We welcome user feedback on our policies. Comments can be submitted to [email protected].
- While we cannot respond to every suggestion, we review all feedback when considering policy updates.
11.7 Opting Out
- If a user does not agree with a Significant Change to our policies, they may opt to terminate their account without penalty within 30 days of the policy change notification.
- Refunds for prepaid services will be prorated based on the termination date.
11.8 Compliance with Legal Requirements
- In cases where immediate policy changes are required by law, we reserve the right to implement changes without advance notice. In such cases, we will notify users as soon as practicable.
12. Age Restriction and Parental Consent Policy
Effective Date: April 15, 2023
12.1 General Age Restriction
- The primary services of Therapy Trainings™ are intended for users who are 18 years of age or older.
- Users must be at least 18 years old to create an account and access our full range of services independently.
12.2 Exceptions for Educational Purposes
In recognition that some therapy-related educational content may be relevant for students or trainees under 18, we offer limited access under the following conditions:
a) Users aged 16-17:
- May access a restricted set of age-appropriate educational materials with parental consent.
- Cannot participate in live sessions or forums without direct supervision.
- Are not eligible for continuing education credits or certifications.
b) Users under 16:
- Are not permitted to create individual accounts or access our services directly.
- May only access content through a supervised educational program partnership.
12.3 Parental Consent Process
For users aged 16-17 seeking access to our platform:
1. The minor must initiate the registration process and provide a parent or guardian's email address.
2. We will send an email to the parent/guardian explaining our services and requesting consent.
3. The parent/guardian must complete a consent form, which includes:
- Verification of the parent/guardian's identity
- Acknowledgment of the minor's use of our services
- Consent to our collection and use of the minor's data as outlined in our Privacy Policy
4. Once parental consent is received and verified, we will activate a restricted account for the minor.
12.4 Parental Controls and Monitoring
- Parents/guardians can review their minor's account activity through a dedicated dashboard.
- Parents/guardians may revoke consent at any time by contacting [email protected].
12.5 Age Verification
- We employ reasonable measures to verify user age, which may include:
- Requiring date of birth during registration
- Using third-party age verification services for users claiming to be 18 or older
- Investigating any accounts suspected of age misrepresentation
12.6 Data Protection for Minors
- We collect and store only the minimum necessary data from users under 18.
- Data from minor users is not used for marketing or promotional purposes.
- We comply with all applicable laws regarding data protection for minors, including COPPA in the United States.
12.7 Removal of Underage Users
- If we discover that a user under 16 has created an account, or a user 16-17 has created an account without parental consent, we will immediately suspend the account and delete all associated data.
12.8 Educational Partnerships
- Educational institutions wishing to provide access to our platform for students under 18 must contact [email protected] to establish a formal agreement.
- These partnerships will include additional safeguards and supervision requirements.
12.9 Responsibility of Adult Users
- Adult users are prohibited from knowingly sharing their account credentials with minors.
- Users found to be facilitating unauthorized access by minors may have their accounts terminated.
13. Affiliate and Partnership Policy
Effective Date: April 15, 2023
13.1 Affiliate Program
- Eligibility: Open to mental health professionals and related organizations
- Commission structure: [Details of commission structure]
- Payment terms: [Payment frequency and methods]
13.2 Partnership Types
- Content partnerships
- Technology integrations
- Educational institution collaborations
13.3 Partner Responsibilities
- Accurate representation of Therapy Trainings™ services
- Compliance with all applicable laws and regulations
- Maintenance of professional standards
13.4 Therapy Trainings™ Responsibilities
- Provision of necessary marketing materials
- Timely payment of commissions
- Technical support for integrations
13.5 Termination
Either party may terminate the affiliate or partnership agreement with 30 days' written notice.
14. Trainer and Instructor Policy
Effective Date: April 15, 2023
14.1 Qualifications
- Minimum educational requirements: Master’s Degree in a mental health related field
- Professional experience: Minimum 5 years experience on subject matter.
14.2 Selection Process
- Application submission
- Interview and evaluation
- Sample lesson or course review
14.3 Responsibilities
- Course development and maintenance
- Timely response to student inquiries
- Participation in platform-wide initiatives
- Continuing education and skill development
14.4 Quality Assurance
- Regular course content reviews
- Student feedback evaluation
- Peer review process
14.5 Code of Conduct
- Professionalism in all interactions
- Respect for intellectual property rights
- Adherence to ethical standards of mental health professions
14.6 Termination
Therapy Trainings™ reserves the right to terminate instructor agreements for violations of this policy or consistently poor performance.
15. Limits of Liability
Effective Date: April 15, 2023
Therapy Trainings™ provides educational content, materials, and access to AI-based tools for informational and training purposes only. While we strive to ensure the accuracy, completeness, and relevance of the materials and the performance of any AI tools, we make no guarantees, warranties, or representations regarding the outcomes, effectiveness, or reliability of the information provided or the AI tools used.
By using this site, participating in any of our courses, or interacting with any AI tools, you acknowledge and agree that Therapy Trainings™, its owners, affiliates, instructors, employees, and AI tool providers shall not be held liable for any damages, losses, or claims, whether direct, indirect, incidental, special, consequential, or punitive, arising from your use of the content, services, or AI tools provided. This includes, but is not limited to, any harm resulting from the application of therapeutic techniques, strategies, or information obtained through our courses, materials, or AI tools.
The AI tools provided on the site are intended to assist with professional education but should not be considered a substitute for professional judgment, diagnosis, or treatment. It is your responsibility to verify the appropriateness and safety of any techniques, approaches, or recommendations made by AI tools in the context of your professional practice.
In no event shall the liability of Therapy Trainings™ exceed the fees paid for the course, material, or AI tool in question.
16. Business Associate Agreement
This BUSINESS ASSOCIATE AGREEMENT (“BAA”), is made and entered into at the date and time your Therapy Trainings™ account is created (“Effective Date”) and is between you (“Covered Entity”) and GF Investment Group LLC DBA Therapy Trainings™ (“Business Associate”). This BAA, which supersedes any previous business associate agreement between the parties, amends, supplements, and is made a part of the Terms of Service, by and between Covered Entity and Business Associate, as the same may be amended from time to time (the “Agreement”).
RECITALS
WHEREAS, Covered Entity is a “covered entity” as that term is defined at 45 C.F.R. § 160.103;
WHEREAS, in connection with Business Associate providing services to Covered Entity pursuant to the Agreement, Business Associate may, on behalf of Covered Entity, create, receive, maintain, or transmit certain Protected Health Information (“PHI”) as defined below;
WHEREAS, Covered Entity and Business Associate intend to protect the privacy and provide for the security of PHI in compliance with the Health Insurance Portability and Accountability Act of 1996, Subtitle D of the Health Information Technology for Economic and Clinical Health Act of 2009 (“HITECH”), and the regulations and other guidance promulgated under both laws by the U.S. Department of Health and Human Services (collectively, “HIPAA”), as well as other applicable federal and state laws;
WHEREAS, the purpose of this BAA is to satisfy certain standards and requirements of HIPAA including, but not limited to, 45 C.F.R. §§ 164.308(b), 164.314(a), 164.502(e), and 164.504(e); and
WHEREAS, this BAA shall be applicable only in the event that Business Associate meets, with respect to Covered Entity, the definition of “business associate” set forth in 45 C.F.R. § 160.103.
NOW, THEREFORE, in consideration of the mutual promises below and the exchange of information pursuant to this BAA, the parties agree as follows:
I. DEFINITIONS
“Breach” shall have the meaning given to the term “breach” at 45 C.F.R. § 164.402, as applied to the Unsecured PHI created, received, maintained, or transmitted by Business Associate from or on behalf of Covered Entity.
“Data Aggregation” shall have the same meaning as the term “data aggregation” in 45 CFR § 164.501.
“Designated Record Set” shall have the meaning given to such term in 45 CFR § 164.501.
“Electronic Protected Health Information” or “ePHI” shall have the meaning given to the term “electronic protected health information” at 45 C.F.R. § 160.103, as applied to the information created, received, maintained, or transmitted by Business Associate from or on behalf of Covered Entity.
“Individual” shall have the meaning given to such term at 45 C.F.R. § 160.103, and shall include a person who qualifies as a personal representative in accordance with 45 C.F.R. § 164.502(g).
“Privacy Rule” shall mean the Standards for Privacy of Individually Identifiable Health Information at 45 C.F.R. Part 160 and Part 164, Subparts A and E, as amended.
“Protected Health Information” or “PHI” shall have the meaning given to the term “protected health information” at 45 C.F.R. § 160.103, as applied to the information created, received, maintained, or transmitted by Business Associate from or on behalf of Covered Entity.
“Reportable Event” means any (1) use or disclosure of PHI not provided for by this BAA; (2) Security Incident; or (3) Breach of Unsecured PHI.
“Required by Law” shall have the meaning given to the term “required by law” at 45 C.F.R. § 164.103.
“Secretary” shall mean the Secretary of the U.S. Department of Health and Human Services or his or her designee.
“Security Incident” shall have the meaning given to the term “security incident” at 45 C.F.R. § 164.304, as applied to the ePHI created, received, maintained, or transmitted by Business Associate from or on behalf of Covered Entity.
“Security Rule” shall mean the Security Standards for the Protection of Electronic Protected Health Information at 45 C.F.R. Part 160 and Part 164, Subparts A and C, as amended.
“Subcontractor” shall have the meaning given to the term “subcontractor” at 45 C.F.R. § 160.103.
“Unsecured PHI” shall have the meaning given to the term “unsecured protected health information” at 45 C.F.R. § 164.402, as applied to the information created, received, maintained, or transmitted by Business Associate from or on behalf of Covered Entity.
Any other capitalized terms used, but not otherwise defined, in this BAA shall have the same meaning as those terms in HIPAA. Any inconsistency in the definition of a term shall be resolved in favor of a meaning that permits compliance with HIPAA.
II. PERMITTED USES AND DISCLOSURES OF PHI
Except as otherwise limited in this BAA or the Agreement, Business Associate may do any or all of the following:
Use or Disclosure Under the Agreement. Use or disclose PHI to perform functions, activities, or services for, or on behalf of Covered Entity, to the extent permitted in the Agreement, provided that such use or disclosure would not violate the Privacy Rule or any applicable state law if done by Covered Entity. Notwithstanding the above, Business Associate may also use and disclose PHI for the purposes identified in the paragraphs below.
Use for Administration or Legal Responsibilities. Use PHI for the proper management and administration of Business Associate or to carry out the legal responsibilities of Business Associate.
Disclosure for Administration or Legal Responsibilities. Disclose PHI for the proper management and administration of Business Associate or to carry out the legal responsibilities of Business Associate, provided that:
The disclosures are Required by Law; or
Business Associate obtains reasonable assurances from the third party to whom the PHI is disclosed that such information shall remain confidential and shall be used or further disclosed only as Required By Law or for the purpose for which it was disclosed to the person, and such person agrees to promptly notify Business Associate of any instance of which it is aware in which the confidentiality of the information has been breached.
Use for Reporting of Violations. Use PHI to report violations of law to appropriate federal, state, and local authorities, consistent with 45 C.F.R. § 164.502(j).
Use for Data Aggregation Services. Use PHI to provide Data Aggregation services relating to the health care operations of Covered Entity, as permitted by 45 C.F.R. §164.504(e)(2)(i)(B).
De-identified Information. Use PHI to create de-identified information in accordance with 45 C.F.R. §§ 164.502(d) and 164.514(a)-(c). Business Associate may use de-identified information for any purpose so long as it complies with applicable law.
III. OBLIGATIONS AND ACTIVITIES OF BUSINESS ASSOCIATE
Limited by Agreement and Law. Business Associate may not use or disclose PHI other than as permitted or required by this BAA and the Agreement or as Required by Law.
Compliance with HIPAA. To the extent that Business Associate is responsible for carrying out an obligation of Covered Entity under HIPAA pursuant to this BAA or the Agreement, Business Associate shall comply with the requirements of HIPAA that apply to Covered Entity in the performance of such obligation.
Appropriate Safeguards. Business Associate shall use appropriate safeguards and, where applicable, comply with the Security Rule and HITECH with respect to ePHI, to prevent use or disclosure of PHI other than as provided for by this BAA.
Reportable Events.
Business Associate shall report to Covered Entity, by e-mail or telephone, any Reportable Event of which it becomes aware. All such reports shall be made without unreasonable delay and in no case later than fifteen (15) business days after Business Associate’s discovery of a Reportable Event.
The notification required hereunder shall include, to the extent possible: (i) the identification of each Individual whose PHI has been, or is reasonably believed by Business Associate to have been, accessed, acquired, used, lost, modified, destroyed, or disclosed during the Reportable Event; (ii) a brief description of what happened, including the date of the Reportable Event and the date of the discovery of the Reportable Event; (iii) a description of the types of PHI involved; (iv) any steps Individuals should take to protect themselves from potential harm resulting from the Reportable Event; (v) a brief description of what Business Associate is doing to investigate, remediate, and respond to the Reportable Event, mitigate harm to Individuals, and protect against further Reportable Events; and (vi) such other information that is reasonably available to Business Associate that Covered Entity would reasonably be expected to need to fulfill its notification obligations with respect thereto. Business Associate shall supplement its initial notification as additional information is obtained.
Business Associate shall cooperate with Covered Entity in investigating a Reportable Event and assist Covered Entity in determining whether a Reportable Event constitutes a Breach of Unsecured PHI.
Business Associate shall mitigate, to the extent practicable, any harmful effect that is known to Business Associate of a Reportable Event.
The parties acknowledge and agree that this Section III.D constitutes notice by Business Associate to Covered Entity of the ongoing existence and occurrence of attempted but unsuccessful Security Incidents that do not result in unauthorized access to, or use, loss, modification, destruction, or disclosure of, PHI, such as pings and other broadcast attacks on Business Associate’s firewall, port scans, unsuccessful log-on attempts, unsuccessful denial of service attacks, or any combination thereof.
Subcontractors. If Business Associate discloses PHI to a Subcontractor or allows a Subcontractor to create, receive, maintain, or transmit PHI on its behalf, Business Associate shall require the Subcontractor to agree to the substantially similar restrictions, conditions, and requirements that apply to Business Associate with respect to such information by entering into a written arrangement with Subcontractor that complies with 45 C.F.R. §§ 164.314(a) and 164.504(e).
Access to PHI. Business Associate agrees to provide access via in-app export, to Protected Health Information in a Designated Record Set to Covered Entity or, as directed by Covered Entity, to an Individual, in order to meet Covered Entity’s requirements under 45 CFR § 164.524. Business Associate further agrees, in the case where Business Associate controls access to Protected Health Information in an Electronic Health Record, or controls access to Protected Health Information stored electronically in any format, to provide similar access in order for Covered Entity to meet its requirements of the HIPAA Rules and under Section 13405(c) of the HITECH Act. These provisions do not apply if Business Associate and its employees or Subcontractors have no Protected Health Information in a Designated Record Set of Covered Entity.
Amendment of PHI. To the extent that Business Associate maintains PHI in a Designated Record Set, Business Associate shall make amendment(s) to such PHI in a Designated Record Set that Covered Entity directs or agrees to in a time and manner that meets the requirements of 45 C.F.R. § 164.526. This provision does not apply if Business Associate and its employees or Subcontractors have no Protected Health Information from a Designated Record Set of Covered Entity.
Accounting of Disclosures. Business Associate shall provide to Covered Entity an accounting of the disclosures of an Individual’s PHI in a time and manner that meets the requirements of 45 C.F.R. § 164.528 and, as of the applicable effective date, Section 13405(c) of HITECH and any regulations promulgated thereunder. Business Associate shall have a reasonable time within which to comply with such a request from Covered Entity and in no case shall Business Associate be required to provide such documentation in less than ten (10) business days after Business Associate's receipt of such request.
Response to Requests from Individuals. Except as this BAA or any other agreement between Covered Entity or Business Associate may otherwise provide, in the event Business Associate receives an access, amendment, accounting of disclosure, or other similar request directly from an Individual, Business Associate will redirect the Individual to Covered Entity.
Governmental Access to Records. Business Associate shall make its internal policies, practices, books, and records relating to the use and disclosure of PHI that is received from, or created or received by Business Associate on behalf of, Covered Entity available to the Secretary for purposes of determining compliance with HIPAA. No attorney-client, accountant-client, or other legal privilege shall be deemed to have been waived by Business Associate by virtue of Business Associate’s compliance with this provision.
Minimum Necessary. Business Associate agrees that it shall comply with HIPAA’s minimum necessary requirements.
Communication with Other Business Associates. In connection with the performance of its services, activities, and/or functions to or on behalf of Covered Entity, Business Associate may disclose information, including PHI, to other business associates of Covered Entity. Likewise, Business Associate may use and disclose information, including PHI, received from other business associates of Covered Entity, as if this information was received from, or originated with, Covered Entity. The parties agree that it is the responsibility of Covered Entity to secure and maintain business associate agreements with its other business associates.
IV. OBLIGATIONS OF COVERED ENTITY
Notice of Privacy Practices. Covered Entity shall notify Business Associate in writing of any limitations in its notice of privacy practices, to the extent that such limitations may affect Business Associate’s use or disclosure of PHI.
Notification of Revocations. Covered Entity shall notify Business Associate in writing of any changes in, or revocation of, authorization by an Individual to use or disclose PHI, to the extent that such changes or revocation may affect Business Associate’s use or disclosure of PHI.
Notification of Restrictions. Covered Entity shall notify Business Associate in writing of any restriction to the use or disclosure of PHI that Covered Entity has agreed to or is required to abide by in accordance with 45 C.F.R. § 164.522, to the extent that such restriction may affect Business Associate’s use or disclosure of PHI.
Notification of Modifications. Covered Entity shall notify Business Associate in writing of any modifications to accounting disclosures of PHI under 45 CFR § 164.528, made applicable under Section 13405(c) of the HITECH Act, to the extent that such restrictions may affect Business Associate’s use or disclosure of Protected Health Information.
Permissible Requests. Covered Entity shall not request that Business Associate use or disclose PHI in any manner that would not be permissible under HIPAA or other applicable federal or state law if done by Covered Entity.
Minimum Necessary. Covered Entity agrees that it shall comply with HIPAA’s minimum necessary requirements and only provide Business Associate the minimum PHI necessary in order for Business Associate to provide the services.
V. TERM AND TERMINATION
Term. The term of this BAA shall commence as of the Effective Date, be coterminous with the Agreement, and continue in full force and effect from year to year, but shall terminate as of the earliest occurrence of any of the following:
The Agreement expires or is terminated with or without cause;
This BAA is terminated for cause as described in paragraph (B) below;
The parties mutually agree to terminate this BAA; or
This BAA is terminated under applicable federal, state, or local law.
Termination for Cause.
Upon Covered Entity’s determination of a breach of a material term of this BAA by Business Associate, Covered Entity shall provide Business Associate written notice of that breach in sufficient detail to enable Business Associate to understand the specific nature of that breach and afford Business Associate an opportunity to cure the breach; provided, however, that if Business Associate fails to cure the breach within thirty (30) days of receipt of such notice, Covered Entity may terminate this BAA and the Agreement.
Upon Business Associate’s determination of a breach of a material term of this BAA by Covered Entity, Business Associate shall provide Covered Entity written notice of that breach in sufficient detail to enable Covered Entity to understand the specific nature of that breach and afford Covered Entity an opportunity to cure the breach; provided, however, that if Covered Entity fails to cure the breach within thirty (30) days of receipt of such notice, Business Associate may terminate this BAA and the Agreement.
Effect of Termination
Subject to paragraph (2) below, upon termination of this BAA for any reason, Business Associate shall return or destroy all PHI that Business Associate still maintains in any form. Business Associate shall retain no copies of such PHI.
If return or destruction of any or all PHI is not feasible, Business Associate shall:
Retain only that PHI for which return or destruction is not feasible;
Return to Covered Entity or destroy the remaining PHI that Business Associate still maintains in any form;
Extend the protections of this BAA to any retained PHI, continue to use appropriate safeguards, and comply with the Security Rule and HITECH with respect to ePHI, in order to prevent use or disclosure of the retained PHI other than as provided for in this BAA for as long as Business Associate retains the PHI;
Not use or disclose the PHI retained by Business Associate other than for the purposes for which such PHI was retained and subject to the same conditions set forth in this BAA that applied prior to termination; and
Return to Covered Entity or destroy the PHI retained by Business Associate if and when it becomes feasible to do so.
This Section V.C shall survive termination of this Agreement.
VI. MISCELLANEOUSRegulatory References. A reference in this BAA to a section in HIPAA means the section as in effect or as amended at the time this BAA is executed or amended.
Amendment; No Waiver. Upon the effective date of any federal statute amending or expanding HIPAA, any guidance or temporary, interim final or final regulations promulgated under HIPAA, or under any federal statute amending or expanding HIPAA (collectively, the “Regulations”) that are applicable to this BAA or any amendments to the Regulations, this BAA shall be automatically amended, such that the obligations imposed on Covered Entity and Business Associate shall remain in compliance with such requirements, unless the parties agree otherwise by mutual consent. The parties shall take all necessary action to expressly reflect such automatic amendments to this BAA from time to time. Except as provided otherwise in this paragraph (B), no waiver, change, modification, or amendment of any provision of this BAA shall be made unless it is in writing and is signed by the parties hereto. The failure of either party at any time to insist upon strict performance of any condition, promise, agreement, or understanding set forth herein shall not be construed as a waiver or relinquishment of the right to insist upon strict performance of the same condition, promise, agreement, or understanding at a future time.
Interpretation. Any ambiguity in this BAA shall be resolved in favor of a meaning that permits compliance with HIPAA. The titles and headings set forth at the beginning of each section hereof are inserted for convenience of reference only and shall in no way be construed as a part of this BAA or as a limitation on the scope of the particular provision to which it refers. In the event of an inconsistency between the provisions of this BAA and the mandatory terms of HIPAA, as may be expressly amended from time-to-time by the Secretary, or as a result of interpretations by the Secretary, a court, or another regulatory agency with authority over the parties, the interpretation of the Secretary, such court, or regulatory agency shall prevail.
Entire Agreement; Effect on the Agreement. This BAA, together with the Agreement, sets forth the entire understanding between the parties and supersedes any previous or contemporaneous understandings, commitments, representations, warranties, or agreements, written or oral, regarding the subject matter hereof. No representations, agreements, or understandings of any kind, either written or oral, except as set forth or incorporated by reference into this BAA or the Agreement, have been relied upon in entering into this BAA, nor shall any such representations, agreements, or understandings be binding upon the parties unless expressly contained herein or therein. Notwithstanding any provision to the contrary in this BAA or the Agreement, to the extent that any term in this BAA is directly contradictory to a term in the Agreement, the term in this BAA shall supersede such contradictory term to the extent necessary to permit compliance with HIPAA.
Relationship of Parties. The parties to this BAA are independent contractors. None of the provisions of this BAA are intended to create, nor shall they be interpreted or construed to create, any relationship between Covered Entity and Business Associate other than that of independent contractors. Except as otherwise expressly set forth herein, neither party, nor any of its representatives, shall be deemed to be the agent, employee, or representative of the other party.
No Third Party Beneficiaries. This BAA is between the parties hereto. Nothing express or implied in this BAA is intended to confer, nor shall anything herein confer, any rights, remedies, obligations, or liabilities whatsoever upon any person other than Covered Entity and Business Associate and any respective successors and assigns.
Invalid or Unenforceable Provision. The provisions of this BAA shall be severable. The invalidity or unenforceability of any particular provision or portion of such provision of this BAA shall be construed, in all respects, as if such invalid or unenforceable provision or portion of such provision had been omitted, and shall not affect the validity and enforceability of the other provisions hereof or portions of that provision.
Assignment. The parties’ rights and obligations with respect to assignment of this BAA shall be subject to the assignment provision set forth in the Agreement. This BAA shall be binding upon, and shall inure to the benefit of, the parties hereto and their respective successors.
Applicable Law. This BAA shall be construed, administered, and governed by the governing law set forth in the Agreement, except to the extent preempted by applicable federal law.
Disputes. In the event of a dispute between the parties, the parties shall follow the dispute resolution procedures outlined in the Agreement.
Notices. All notices to Business Associate shall be in writing, and either delivered by hand, or sent by mail, or delivered in such other manner as the parties may agree upon, to GF Investment Group LLC, c/o Compliance Manager, 3044 Bardstown Rd #148, Louisville, KY 40205.. All notices to Covered Entity shall be by email at the email address provided upon account creation.
Each party reserves the right to change address for receiving notice during the term of this BAA upon written notice to the other parties.
17. Data Security Policy
Effective Date: April 15, 2023
17.1 Overview
We are committed to protecting the security of your data. This policy outlines our practices for ensuring data security.
17.2 Security Measures
- Encryption: We use encryption to protect data during transmission and storage.
- Access Controls: Access to your data is restricted to authorized personnel only.
- Regular Updates: We regularly update our security measures to address new threats.
17.3 Data Breach Response
In the event of a data breach, we will promptly notify affected users and take necessary steps to mitigate the impact.
17.4 User Notification
We will notify you of any breaches involving your personal data and provide details about the breach and our response.
17.5 Contact Information
For questions about our data security practices, please contact us at [email protected].
18. Compliance Policy
Effective Date: April 15, 2023
18.1 Overview
Our Compliance Policy ensures adherence to legal and regulatory requirements, including HIPAA.
18.2 Responsibilities
- Staff Training: We provide training to staff on compliance with legal requirements.
- Regular Audits: We conduct regular audits to ensure adherence to compliance policies.
18.3 Handling Compliance Issues
Any issues related to compliance will be addressed promptly and corrective actions will be taken.
18.4 Contact Information
For questions or concerns about compliance, please contact us at [email protected].
This concludes the comprehensive policies for Therapy Trainings™. These policies are subject to change, and users will be notified of any significant updates as per the Policy Updates and Notification Procedure outlined in Section 11.
19. Refund Policy
Effective Date: April 15, 2023
19.1 Overview
At Therapy Trainings™, we strive to provide high-quality educational content and services. However, we understand that there may be instances where a refund is warranted. This policy outlines our refund procedures for various services and situations.
19.2 Course Refunds
19.2.1 Individual Courses
- Full refund available within 14 days of purchase if no more than 25% of the course content has been accessed.
- 50% refund available within 30 days of purchase if no more than 50% of the course content has been accessed.
- No refunds available after 30 days or if more than 50% of the course content has been accessed.
19.2.2 Course Bundles
- Refunds for course bundles will be prorated based on the number of courses accessed and the individual course prices.
19.2.3 Live Webinars and Workshops
- Full refund available up to 7 days before the event.
- 50% refund available between 7 days and 48 hours before the event.
- No refunds available within 48 hours of the event.
19.3 Subscription Refunds
19.3.1 Monthly Subscriptions
- No prorated refunds for partial months.
- Cancellations will take effect at the end of the current billing cycle.
19.3.2 Annual Subscriptions
- Full refund available within 14 days of purchase if no more than 10% of the content has been accessed.
- Prorated refund available after 14 days, minus a $25 administrative fee.
19.4 Technical Issues
- Full refund or course credit available if technical issues on our end prevent course completion.
- Users must report technical issues within 7 days of occurrence to be eligible for a refund.
19.5 Course Quality
- If a course does not meet the stated learning objectives, users may request a refund within 14 days of purchase.
- Refund requests based on course quality will be reviewed on a case-by-case basis.
19.6 Continuing Education Credits
- No refunds will be issued for courses where CE credits have been awarded and claimed by the user.
19.7 Refund Process
- To request a refund, contact our support team at [email protected].
- Include your order number, the reason for the refund request, and any relevant details.
- Refund requests will be processed within 5-10 business days.
- Refunds will be issued to the original payment method used for the purchase.
19.8 Exceptions
Therapy Trainings™ reserves the right to make exceptions to this policy on a case-by-case basis. Exceptions may be made for extenuating circumstances such as medical emergencies or other unforeseen events that prevent course completion.
19.9 Abuse Prevention
To maintain the integrity of our refund policy, we reserve the right to refuse refund requests from users who repeatedly purchase and request refunds for our courses or who otherwise abuse this policy.
19.10 Changes to This Policy
Therapy Trainings™ reserves the right to modify this Refund Policy at any time. Any changes will be communicated to users as per our Policy Updates and Notification Procedure.
For any questions regarding this Refund Policy, please contact our support team at [email protected].
20. Professional Ethics and Responsibility Policy
Effective Date: April 15, 2023
20.1 Adherence to Professional Ethics
As a platform serving mental health professionals, Therapy Trainings™ expects all users to adhere to the ethical standards of their respective professions. This includes, but is not limited to, the ethical guidelines set forth by:
- American Psychological Association (APA)
- American Counseling Association (ACA)
- National Association of Social Workers (NASW)
- American Association for Marriage and Family Therapy (AAMFT)
20.2 Scope of Practice
Users are responsible for ensuring that the courses they take and the techniques they learn fall within their professional scope of practice. Therapy Trainings™ provides information on the intended audience and prerequisites for each course, but the final determination of appropriateness lies with the individual professional.
20.3 Confidentiality in Course Discussions
While participating in course discussions, forums, or live sessions, users must:
- Maintain client confidentiality at all times
- Avoid sharing any identifying information about clients
- Use hypothetical scenarios or heavily anonymized case studies when seeking advice
20.4 Application of Learning
Users are responsible for appropriately applying the knowledge and techniques learned through our platform. Therapy Trainings™ provides educational content but does not endorse or guarantee the efficacy of any particular therapeutic approach.
20.5 Continuing Education and Licensing Requirements
While we provide CE credits for many of our courses, users are responsible for:
- Ensuring that the CE credits offered meet their specific licensing board's requirements
- Maintaining accurate records of their continuing education activities
- Verifying that they meet all licensing and renewal requirements in their jurisdiction
20.6 Professional Liability
Therapy Trainings™ is not responsible for any professional liability incurred as a result of applying techniques or knowledge gained through our platform. We strongly recommend that all users maintain appropriate professional liability insurance.
20.7 Reporting Ethical Concerns
If users encounter content or behavior on our platform that they believe violates professional ethical standards, they should report it to [email protected]. We will investigate all reports and take appropriate action.
21. Clinical Content Disclaimer
Effective Date: April 15, 2023
21.1 Educational Purpose
All clinical content provided on Therapy Trainings™ is for educational purposes only. It is not intended to serve as a substitute for professional medical advice, diagnosis, or treatment.
21.2 No Provider-Patient Relationship
Participation in our courses or use of our platform does not create a provider-patient relationship between Therapy Trainings™ (or its instructors) and the user.
21.3 Individual Client Needs
The techniques and approaches taught in our courses may not be suitable for all clients or all situations. Mental health professionals must use their clinical judgment to determine the appropriateness of any intervention for their individual clients.
21.4 Emerging Techniques
Some courses may cover emerging or experimental therapeutic techniques. These are presented for educational purposes and should be applied in clinical practice only after careful consideration and in accordance with professional standards and evidence-based practices.
21.5 Cultural Competence
While we strive to provide culturally informed content, users are responsible for adapting techniques and approaches to be culturally appropriate for their specific client populations.
21.6 Crisis Management
Our platform is not designed to prepare professionals for crisis management. Users should seek specialized training and follow their organization's protocols for handling crisis situations.
22. Supervision and Consultation Policy
Effective Date: April 15, 2023
22.1 Not a Substitute for Supervision
The educational content and peer discussions on Therapy Trainings™ are not a substitute for professional supervision. Users who require supervision for licensure or ethical practice should seek this from qualified professionals in their local area.
22.2 Peer Consultation Forums
We provide peer consultation forums for users to discuss clinical cases and seek advice. However:
- These forums are for educational purposes only and do not constitute formal supervision
- Users must maintain client confidentiality when posting in these forums
- Advice received in these forums should be critically evaluated and not automatically applied to clinical situations
22.3 Expert Q&A Sessions
While we occasionally offer Q&A sessions with expert clinicians, these:
- Are for general educational purposes
- Do not constitute individual supervision or consultation
- Should not be relied upon for making decisions about specific client cases
22.4 Documentation
Users are responsible for appropriately documenting any peer consultation or expert advice received through our platform in their clinical records, in accordance with their professional standards and local regulations.
22.5 Liability
Therapy Trainings™ is not liable for any outcomes resulting from peer consultation or expert Q&A sessions conducted through our platform.
23. Telehealth Training Policy
Effective Date: April 15, 2023
23.1 Purpose
This policy outlines our approach to providing training content related to telehealth practices for mental health professionals.
23.2 Scope of Telehealth Training
Our telehealth training courses cover:
- Legal and ethical considerations specific to remote therapy
- Technology requirements and best practices
- Confidentiality and security in virtual settings
- Adapting therapeutic techniques to online platforms
23.3 Compliance with Regulations
All telehealth training content is designed to comply with:
- HIPAA regulations
- State-specific telehealth laws and regulations
- Professional ethics codes related to telehealth
23.4 Limitations
Users are responsible for ensuring they meet all local regulatory requirements for telehealth practice in their jurisdiction, which may go beyond the scope of our training.
23.5 Updates
Telehealth regulations and best practices are rapidly evolving. We commit to regularly updating our telehealth training content to reflect current standards.
23.6 Contact
For questions or concerns about our telehealth training, please contact [email protected].
24. Research and Publication Policy
Effective Date: April 15, 2023
24.1 Use of Platform Content in Research
Users may reference content from Therapy Trainings™ in their research, subject to proper attribution.
24.2 Citation Guidelines
When citing content from our platform:
- Include the course title, instructor name, Therapy Trainings™, and the year
- Example: (Smith, J. "Cognitive Behavioral Therapy Techniques," Therapy Trainings™, 2023)
24.3 Original Research
Users conducting original research using our platform or content must:
- Obtain approval from Therapy Trainings™ by contacting [email protected]
- Adhere to all applicable ethical guidelines and research standards
- Clearly state the role of Therapy Trainings™ in the research methodology
24.4 Publication Rights
Therapy Trainings™ retains the right to publish and distribute all content created for our platform. Users may not republish course content without explicit permission.
24.5 Collaborative Research Opportunities
For information on potential research collaborations with Therapy Trainings™, please contact [email protected].
25. Diversity, Equity, and Inclusion Policy
Effective Date: April 15, 2023
25.1 Commitment to DEI
Therapy Trainings™ is committed to fostering a diverse, equitable, and inclusive environment in all aspects of our operations and content.
25.2 Course Content
We strive to:
- Include diverse perspectives and cultural considerations in our course materials
- Provide training on culturally competent and inclusive therapeutic practices
- Regularly review and update content to ensure it remains inclusive and respectful
25.3 Accessibility
We are committed to making our platform and content accessible to users with disabilities. For specific accessibility needs, please contact [email protected].
25.4 Continuous Improvement
We welcome feedback on our DEI efforts. Please send suggestions or concerns to [email protected].
26. Complaints and Grievance Policy
Effective Date: April 15, 2023
26.1 Scope
This policy covers complaints related to course content, instructors, other users, or any aspect of our services.
26.2 Filing a Complaint
To file a complaint:
1. Email [email protected] with the subject line "Complaint"
2. Provide detailed information about the issue, including relevant dates and any supporting documentation
26.3 Complaint Review Process
1. We will acknowledge receipt of your complaint within 2 business days
2. A thorough investigation will be conducted
3. We aim to provide a resolution or update within 10 business days
26.4 Escalation
If you are unsatisfied with the initial resolution, you may request an escalation review by contacting [email protected].
26.5 Confidentiality
All complaints will be handled with appropriate confidentiality, sharing information only as necessary to resolve the issue.
27. Environmental Responsibility Statement
Effective Date: April 15, 2023
27.1 Commitment to Sustainability
Therapy Trainings™ is committed to operating in an environmentally responsible manner.
27.2 Digital-First Approach
As an online platform, we inherently reduce the environmental impact associated with traditional in-person training events.
27.3 Energy Efficiency
We strive to use energy-efficient data centers and encourage our employees to adopt energy-saving practices.
27.4 Waste Reduction
We minimize waste by:
- Providing all materials in digital format
- Encouraging paperless practices in our operations
- Responsibly disposing of and recycling electronic equipment
27.5 Continuous Improvement
We regularly review our practices to identify areas for improving our environmental performance.
27.6 User Involvement
We encourage users to consider the environmental impact of their training practices. For suggestions on how we can improve our environmental efforts, please contact [email protected].
28. Accessibility Policy for Mental Health Professionals
Effective Date: April 15, 2023
28.1 Commitment to Accessibility
Therapy Trainings™ is committed to ensuring our platform is accessible to all mental health professionals, including those with disabilities.
28.2 Platform Accessibility Features
Our platform includes:
- Screen reader compatibility
- Keyboard navigation support
- Closed captioning for video content
- Transcripts for audio content
- Adjustable text size and contrast options
28.3 Course Content Accessibility
We strive to ensure that all course content is accessible, including:
- Alt text for images
- Descriptive links
- Structured headings for easy navigation
28.4 Accessibility in Clinical Training
We recognize the importance of accessibility in clinical settings and provide training on:
- Making therapy practices more accessible to clients with disabilities
- Adapting therapeutic techniques for clients with various accessibility needs
28.5 Continuous Improvement
We regularly audit our platform and content for accessibility and welcome feedback. To report accessibility issues or request accommodations, please contact [email protected].
28.6 Third-Party Content
While we strive for accessibility in all content, we cannot guarantee the accessibility of third-party resources linked from our platform.
For any questions or concerns regarding these policies, please contact [email protected].